Refund Policy

1. We currently take no payments

Veska is pre-launch. Joining the waitlist is free. We do not collect card details, and you will not be charged anything for signing up. If we ever update this, we will post a notice on the site and update this policy before any charge is taken.

2. Launch deposits (future)

When our programme opens, we may ask confirmed candidates to place a small refundable deposit to secure an onboarding slot. The terms of that deposit will be shown clearly at checkout and will include the following protections:

• 90-day launch guarantee. If the Veska programme does not launch in your area within 90 days of your deposit being taken, you are entitled to a full refund of the deposit on request.
• Clinical decline refund. If, after clinical review, you are found not to be suitable for the programme, your deposit is fully refunded automatically.
• Statutory cancellation rights. Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you will have a 14-day cancellation period starting the day after the contract is concluded.

Deposits are not intended as a barrier; they exist to make sure slots are taken by people who are genuinely ready to start.

3. After the programme starts

Once you have begun treatment, refunds for medication already dispensed are not generally available, because prescribed medicines cannot safely be reused. Refunds for unused programme months (e.g. you pause or cancel mid-cycle) will be handled pro-rata subject to the programme terms in force at the time.

4. How to request a refund

To request a refund once the launch deposit phase begins, email billing@veska.health from the email address you used to join the waitlist, and include:

• your full name;
• the email address on your account;
• the approximate date of the charge you would like refunded;
• a one-line reason (so we can improve).

We will acknowledge your request within 2 business days and issue eligible refunds to the original payment method within 10 business days of approval. Funds typically appear in your account within a further 5 working days depending on your bank.

5. Chargebacks

If you believe a charge was taken in error, please contact us first. Going straight to your card issuer for a chargeback before giving us a chance to help usually delays the resolution for everyone.

6. Changes to this policy

We may update this policy as the programme evolves, for example to reflect specific pricing or cohort terms at launch. Material changes will be dated at the top of this page. The policy in force at the time you place a payment is the one that applies to that payment.

7. Contact

Questions about refunds or billing: billing@veska.health.